Complaints and Disputes

Hey there, if you're pondering reaching out with feedback, we're as thrilled as a superhero finding a new sidekick! Just a heads up, though – carrier pigeons might struggle navigating our cave-like abode (it's not THE Batcave, in case you were wondering). Whether it's a virtual high-five or a playful roast, drop us a line. We pledge to reply quicker than a pizza delivery, and with fewer olives, because, let's be honest, who needs that many olives? 🍕😄


Complaints book

Here you can present your complaint and/or request information on issues related to the services provided by Codepoint. 


Alternative Dispute Resolution

In case of dispute the consumer can appeal to an entity of Alternative Resolution of Consumer Disputes.

CIAB - Consumer Arbitration Court of Braga

Rua D. Afonso Henriques, 1

4700-030 BRAGA



More information at: Consumer Portal - 



The European Commission has set up the ODR platform for alternative dispute resolution between consumers and traders on online sales or service contracts. "Online sales or service contract": sales or service contract where the trader, or his intermediary, offers, on a website or by other electronic means (Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013).

Access ODR: link 

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