Here you can present your complaint and/or request information on issues related to the services provided by Codepoint.
https://www.livroreclamacoes.pt/
In case of dispute the consumer can appeal to an entity of Alternative Resolution of Consumer Disputes.
CIAB - Consumer Arbitration Court of Braga
Rua D. Afonso Henriques, 1
4700-030 BRAGA
CONTACTOCIAB - geral@ciab.pt
CIAC - turismo@cm-braga.pt
More information at: Consumer Portal - www.consumidor.gov.pt
The European Commission has set up the ODR platform for alternative dispute resolution between consumers and traders on online sales or service contracts. "Online sales or service contract": sales or service contract where the trader, or his intermediary, offers, on a website or by other electronic means (Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013).
Access ODR: link